We are here to Help
At artisouls.com you can shop knowing that you are protected from any issue where your order has not arrived or is not as described.
IF YOUR ORDER HAS NOT ARRIVED OR IS NOT AS DESCRIBED
Contact the Seller first. Mistakes can happen and many of our Sellers have over a 99.5% feedback ratio that they earned by taking care of their Buyers when these mistakes happen. So give them a chance to make things right for you.
Just visit your Order History, find the order that you have an issue with, and click on the Contact Seller button to send them a message about the problem.
IF THE SELLER DOES NOT RESPOND
After you send a message to the Seller, artisouls is directly involved and monitors the message to make sure you are responded to. If they have not responded, we contact the Seller after 24 hours, and after 48 hours without a response we escalate the message to our customer service team. From there we work directly with the Seller, and if they are still not responding, then artisouls steps in to resolve the problem on your behalf and issue Full or Partial refunds where your order has not arrived or is not as described.
IF YOU ARE NOT HAPPY WITH THE SELLER'S RESPONSE
If during the course of your communication with the Seller you feel that you would like artisouls to be involved in helping resolve the issue, you can send an email to firstname.lastname@example.org. Please include the associated Order Number in the subject line and any details. Our Customer Service Team will review all of the communication from the order directly with the Seller and if they are not responding in a way we feel is adequate then artisouls will step in to resolve the problem on your behalf and issue Full or Partial refunds where your order has not arrived or is not as described.